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Frequently Asked Questions
At Batteries Plus Bulbs, we appreciate the opportunity to serve you. We want you to Trust the Plus®, which means providing you more than just products. It means providing you answers and solutions. The FAQ's below address some of the common questions we encounter.
Company Information
Batteries Plus LLC.
1325 Walnut Ridge Dr.
Hartland, WI 53029
1-800-677-8278
Use our Store Locator to find a store near you.
Please send emails to Customer Care
Customer Care Representatives are available 7:30am CT – 6:00pm CT, Monday through Friday 1-800-677-8278. Store operating hours may vary by location. Use our Store Locator to find a store near you.
My Account
Log into your account using your email and password to review your account information including order history, shipping, and billing data. Some account information can be edited for accuracy.
If you forgot your password:
- Click the Log In button at the top of the page
- Click the "Forgot your password?" link
- Follow the steps listed to reset your password
To change your password:
- Log into your account
- Click the "Your Account" link at the top of the page
- Click the "Change Password" link under Account Settings
Log into your account to update your communication preferences or click on the Unsubscribe link at the bottom of the newsletter/email. If you unsubscribe from marketing or promotional communications, you will continue to receive transactional communication relative to any orders.
Policies
Please feel free to read our Privacy Policy.
Batteries Plus Bulbs honors the return of non-defective products within 14-days of original purchase. Please review the complete details of our Return Policy.
Batteries Plus Bulbs provides extended warranty coverage against manufacturer defects. Review the Warranty information on many of our products.
Please review our complete Conditions of Use Policy.
Please review our complete Terms and Conditions Policy.
Please review our accessibility policy.
Ordering On BatteriesPlus.com
Sales tax is calculated for all states.
Tax-exempt entities should contact their nearest store to establish an account, which can be managed in accordance with local, state, and federal tax reporting requirements. Use our Store Locator to find a store near you.
We accept Digital Wallets: Apple Pay and Credit Cards: Visa, MasterCard, Discover, and American Express on BatteriesPlus.com with additional payment options in stores.
Orders fulfilled through our warehouse will ship within 24-hours of receipt during operating hours. Operating hours may vary, but are based upon Central Time, non-holiday, Monday–Friday.
Orders can be shipped to US addresses within the 50-states. Unfortunately, UPS deliveries cannot be made to PO boxes or APO/FPO addresses.
Transactional information will be emailed to the address you provided in your cart. An order confirmation, then a shipping confirmation with tracking data for UPS will be sent, along with a packing slip/receipt for your purchase. We recommend saving all documentation for warranty purposes.
Some states require retailers selling lead-acid type batteries to collect a fee at the time of sale, varying by state. This fee assists the state in recycling the waste generated from these products.
Examples of batteries subject to the fee include batteries for automobiles, pickups, trucks, lawn mowers, garden tractors, truck tractors, busses, motorcycles, motorized tricycles, construction equipment, recreational vehicles, boats and vessels.